Tickets
Open Support from the user menu and write what you see; a ticket carries your account, so for a monitor question it is faster than email. Each ticket is waiting for us, answered or closed. We aim to answer within two working days, and usually do sooner; you get the answer by email.
You can reply to that email. The reply goes into the ticket as if you had written it in the panel, and the ticket reopens. Attachments sent by email are not added; put them in the panel instead. Up to ten new tickets a day.
Feature requests
Request a feature, also in the user menu. Each request is received, planned, building, done or not planned, with an answer from us when there is one. Requests shape the public roadmap.
Without an account
hello@pingwise.com. The support page has the other addresses.
Last change: 31 October 2026.