Since 08:28 UTC, support tickets and replies written in the panel take simple Markdown: bold, italic, numbered and bullet lists, inline code, code blocks and links, and a bare URL becomes a link. Preview shows the result before sending. Steps such as a Cloudflare rule now arrive as a numbered list with the expression in a code box, instead of one block of text.
Our replies reach you as formatted email, with a plain-text version alongside. HTML typed into a message is shown as text, and messages that arrive by email stay as written. Details in Support tickets.